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Customer Service Naturally Better! Here at Good Steward Naturals we offer our customers all the best. We offer everything natural and organic, which is better for our world, better for those we love, and better for ourselves. Why would you use anything else? We offer the best customer service, the best products, and the best prices available. If you agree then tell your friends about us. If you ever disagree, please let us know. We will do everything we can to change your mind. Thank you for making a difference and shopping at Good Steward Naturals. Make A Difference!! Frequently Asked Questions: Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. Q: How secure is your site? A: We have done everything we can to make your shopping experience a safe and secure one. Your credit card information is totally unseen by anyone on our site. It is impossible for anyone on our staff to steal your information. All information on our site is secured by an SSL Certificate through Thawte, Inc. Our site security and privacy practices are verified by Trust Guard. We have obtained the Trust Guard Certified seal. These are prominently displayed on the left side of the page. Q: How soon will my order ship? A: Most orders ship out within 2 to 3 business days, and some even sooner. If you pay by check or money order, your order will ship as soon as your payment clears. Q: What are your shipping rates? A: Domestic USA (Includes HI, AK and all US Territories): We base our shipping rates on the dollar total of your order. Shipping rates are for standard shipping. Order Amount Shipping Cost up to $25.00 $4.99 up to $50.00 $8.99 up to $100.00 $14.99 up to $150.00 $19.99 Orders over $150.00 shipping is FREE! *Heavy items may incur additional charges. These charges will be specified on the individual product pages. You may see your total estimated shipping charges on the cart page. International Shipping: All International shipments are sent via United States Postal Service International Priority Mail. According to the Postal Service, shipping time is from 6-10 days. We cannot guarantee time through customs. Faster service is extremely expensive. Should you require faster shipments, please call 1-866-855-5444 to place your order, arrange for this service, and to receive exact shipping quotes. The prices that show in the cart for these services are estimates, and may not be at all exact. For orders over $250USD please call the above number for shipping quote. The following rates are for International Priority Service: Country Order Amount Shipping Cost Canada/Mexico up to $25.00USD $23.95 Canada/Mexico up to $50.00USD $29.95 Canada/Mexico up to $100.00USD $49.95 Canada/Mexico up to $150.00USD $69.95 Canada/Mexico up to $250.00USD $99.95 Other Countries up to $25.00USD $38.95 Other Countries up to $50.00USD $49.95 Other Countries up to $100.00USD $69.95 Other Countries up to $150.00USD $99.95 Other Countries up to $250.00USD $149.95 Q: Will you save my cart if I have to leave before I am done? A: Yes, we save your cart for up to 4 days. You may return during that time and continue your order. Q: What is your return policy? A: It is important to us that you are completely satisfied with your purchase. You can return any unused item within 30 days for a full refund. Q: Do I have to register for an account to check out? A: No, you do not have to register for an account, but we suggest you do. When you register for an account you then may track the status of your order, and receive emails confirming your order and tracking information when your order ships. You will also receive notification of discounts, sales, and special offers. You will also automatically be registered to receive our monthly newsletter, The Steward's Journal. Q: Is there a number I can call? A: Yes, you may reach our customer service staff by calling 1-866-855-5444. If our staff is unable to answer your call, please leave a message and someone will return your call within 24 hours, but usually we will get back to you right away. Q: What are my payment options? A: We accept Visa, Mastercard, Discover card, Pay-pal, check or money order. If you pay by check or money order, your order will be saved for up to ten days until your payment clears.Q: Do you have a newsletter? A: Yes, we have a monthly newsletter called the Steward's journal. If you would like us to send it to you, please email us at service@goodstewardnaturals.biz. Our newsletter includes special discounts, sales, green living information, health advice, cooking ideas and more. Thank you for your interest. Q: What does sustainable mean? A: Sustainable products are products that provide environmental, social and economic benefits while protecting society's health, welfare, and the environment, from the time the raw materials are harvested to the time they are consumed. for example, it means not using more than we actually need, not depleting another resource in order to harvest the one we are seeking, or not depleting the primary resource, or causing damage to the overall eco system including the humans who live there. Q: Why buy organic? A: There are too many reasons to list at this time, but here is something to think about. Organic products are better for your health, the environment, and better for future generations. We live in a world filled with toxic chemicals. Organic products do not contain these dangerous chemicals, and so we reduce the toxic overload on our bodies, earth, oceans and make a better place for those that come after us. For more information please read our newsletter. To subscribe, please email us at customerservice@goodstewardcompany.com and request to be signed up. Q: What does fair trade mean? A: Fair trade is simply a commitment to treat people the way we would want to be treated. It means to treat those we work with, in a dignified way, pay them a fair living wage, and help to provide a decent and safe working environment. A company that carries the fair trade label has made a commitment to do business this way. Contact Us We invite you to contact us if you have questions or comments. You may contact us by postal mail, e-mail, phone or fax. By Mail: Good Steward Incorporated 6 N 055 Ill Rt 25 By Phone: Toll Free: 1-866-855-5444 Local: 1-630-578-0295 By Fax: 630-444-0151 Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. To obtain the status of an order, enter the confirmation number and click Go!. | ||||||||||||||||
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